Rental Policy
Our insurance carrier now requires that we authorize, or charge a credit card before renting items to customers.
You are welcome to pay for the rental with Cash or Check after returning the rented item. Just let our personnel know how you would like to pay for the rental before the contract is opened.

Reservations
We encourage you to make reservations for the items you desire to ensure your order will be held and ready for the time(s) desired. We require a deposit of 15% of the total order or $20.00, whichever is greater.

Cancellations
Tents and inflatable items require a cancellation notice 10 business days prior to the time of reservation to receive a full refund of deposit. Notice received between 10 to 1 days of your reserved date will result in forfeiture of your deposit. If canceled within 24 hours of your reservation date/time, you will be charged for the full amount of your order.
All other items require a cancellation notice 7 business days to receive a full refund. Cancellation notices received 7 to 1 days of your reservation date will result in forfeiture of your deposit.

Delivery
Delivery is available for a nominal fee depending on item and location. The delivery rate quoted is assumed at street level, if stairs are involved or it is some distance to unload, additional charges may apply. Special containers are provided for china, glassware, silver, etc in order to insure that your items are received “table ready”. Our delivery personnel are instructed to neatly stack all items in a mutually, convenient place upon delivery. We ask that customers check each item upon delivery and report any discrepancy to our offices as soon as possible.

Pick Up & Return
All china, silver, glassware, etc. should be rinsed free of food and repackaged in the same container as received. Linens should be refuse free and dry in order to prevent staining and mildew. Candle wax will not come out of linens. Customer is responsible for damage. Tables and chairs should be taken down and stacked ready for pick up. All items are assembled in the same location as delivered; separate locations may require additional fees.

Set up & Take Down
Set up and take down services are available at a reasonable, additional fee. Please arrange this before delivery date. If no arrangements have been made, our deliverers are to call the office for authorization.

Loss or Damage
Responsibility for rented equipment remains with the renter from the time of delivery until the time of pickup. Please make sure the equipment is secure and protected from any damaging weather. We DO charge for missing, broken, burnt, or otherwise damaged items.